Privacy policy

Who we are

FINN (finn.travel) is a brand operated by Isaac Labs, Inc.. For privacy questions, contact us at opmaat@finn.travel.

Registered offices: Britselei 80, 2000 Antwerpen, Antwerpen; Sint-Annaplein 34, 9000 Gent, Gent.

What we collect

When you contact FINN or submit an inquiry, we may collect:

• Name, email address, and phone number
• Travel preferences such as dates, destinations, and party size
• Any information you choose to share in messages or calls
• Basic technical data such as browser type and page visits

Why we use your data

We process personal data to:

• Respond to inquiries and plan tailor-made journeys
• Schedule and conduct calls with destination specialists
• Prepare proposals and manage bookings you request
• Improve our website and customer experience
• Meet legal and accounting obligations where applicable

Where required under GDPR, we rely on steps taken at your request before entering a contract, legitimate interests in operating our business, and compliance with legal obligations.

How long we keep data

We retain inquiry and booking information for as long as needed to provide our services, handle follow-up, and comply with applicable law. When data is no longer required, we delete or anonymise it.

Sharing with others

We may share relevant trip details with destination specialists, local partners, and service providers involved in preparing or operating your journey. We do not sell personal data.

Your rights

If you are in the European Economic Area, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal data, and to request portability where applicable. You may also lodge a complaint with your local data protection authority.

To exercise these rights, email opmaat@finn.travel.

Cookies

At launch, FINN uses only essential cookies required for basic site functionality. If analytics or marketing tools are added later, this policy will be updated accordingly.

Changes

We may update this policy from time to time. The latest version will always be published on this page.